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ISO 20000-1 Certification


Sail Through IT Service Standards with ISO 20000-1 Certification in UAE.

ISO 20000-1 is a comprehensive standard that establishes a set of requirements for the design, implementation, and continual improvement of IT services. It covers all aspects of IT service delivery, including service planning, continuity management, strategy, and design management.

What Is ISO 20000-1 Certification?

ISO 20000-1 certificate is an international IT service management standard that helps organizations achieve improved IT services through best practices and structured processes. By achieving the ISO 20000-1 documentation, your organization can demonstrate its commitment to quality, gain competitive advantage, and improve customer satisfaction.

It is also an important certification to have in the UAE as it shows that your organization has the necessary technical knowledge and experience to provide efficient IT services to customers. Plus, by meeting the requirements of ISO 20000-1, you can streamline your IT services for greater efficiency and reduced costs.

We, at Ascent EMIRATES, are widely recognized for our expertise in ISO certification across the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Additionally, we offer consulting and certification services in Oman and Saudi Arabia.

ISO 20000-1 Certification in Brief—UAE, Oman, Saudi Arabia

This ISO/IEC 20000-1:2018 standard helps organizations streamline and standardize their IT services. This certification is essential for ensuring that the services are consistently delivered in the UAE, Oman, and Saudi Arabia in line with international best practices. 

Let us look at what this certification entails:

  • It guides delivering quality IT services and customer satisfaction, taking into consideration applicable laws in each country.
  • It outlines the requirements for managing services to meet customer expectations while providing a framework for continual improvement.
  • It defines roles, responsibilities, and processes required to maintain service delivery.
  • It outlines principles and processes to facilitate accountability and help ensure that customer requirements are met or exceeded.
  • It defines measurements and reporting systems to monitor the quality of IT services delivered.

Benefits of ISO 20000-1 Certification:

ISO 20000-1 accreditation in the UAE provides numerous advantages for organizations in managing their IT service management. 

Some of them are:

  • Improves the quality and consistency of service 
  • Increases customer satisfaction and confidence 
  • Enhances communication and collaboration within IT teams 
  • Ensures legal and regulatory obligations are met 
  • It improves efficiency and production. 
  • Allows for ongoing improvement and innovation. 
  • Improves risk management abilities 
  • Assists with vendor selection and management 
  • Boosts marketability and competitiveness 
  • Offers a framework for measuring and assessing IT performance

ISO 20000-1 Certification Process:

If you are in the process of streamlining your IT services, you should consider getting ISO 20000-1 Certificate. 

Here is an overview of the ISO 20000-1 standard process:

  1. Initial assessment: The initial assessment helps establish the current state of your processes and identifies areas where improvement may be needed before certification can be achieved.
  2. Preparation for assessment: During this phase, any gaps identified in the initial assessment must be closed, and all processes must meet the required standards for this ISO certification. This may include changes to existing policies and procedures, training staff, or introducing IT service improvement plans.
  3. Assessment/certification: Once all prerequisites are met, a team of assessors will review all relevant documentation and observe operations within the organization over several days. Following successful completion of this stage, organizations will receive their official ISO 20000-1 certificate.
  4. Maintenance: To keep the certification active, organizations must conduct periodic reviews of all existing processes against the ISO standards, as well as ensure continuous improvements, so their customers remain confident that their requirements are being met or exceeded at all times.

Requirements of ISO 20000-1 Certification:

ISO/IEC 20000-1:2018 requires organizations to have a well-documented framework and set of processes set up to manage the delivery of IT services. Specifically, it requires:

  • A Service Management System (SMS) that outlines the process and policies used within an organization when delivering customer-facing services
  • Records—documentation and evidence that an SMS is being implemented properly, including customer feedback and reviews
  • Procedures—processes must be documented to ensure they are followed consistently to meet customer expectations
  • Continuous Improvement—a process by which organizations review their current operations and make changes as needed to meet customer demands or achieve specific goals

Strengths of Ascent EMIRATES:

At Ascent EMIRATES, we believe that successful implementation of ISO 20000-1 requires not only technical expertise but also a deep understanding of business processes and operations. That is why our experienced team is dedicated to helping you streamline your IT services with ISO 20000-1 documentation in UAE.

  • Experienced team: We have a deep understanding of this standard, and can provide you with the best solutions to meet your company’s needs.
  • Tailored solutions: We strive to ensure that all our solutions are tailored to meet your individual organization’s specific needs.
  • Personalized support: From initial consultations and audits to ongoing monitoring and reporting, our team will be there every step of the way.

Ascent EMIRATES can help you get into ISO 20000-1 Certification in UAE, Oman, & Saudi Arabia, today! So, connect with our expert advisory team @ to learn more. Dial : +971-4-4558490 to avail Best Offers.

Frequently Asked Questions

Q1: How Long Does It Take to Obtain ISO 20000-1 Documentation in UAE?

The time it takes to obtain ISO 20000-1 documentation in UAE can vary based on factors such as organization size and readiness, but typically takes a few months.

Q2: What Are the Costs of ISO 20000-1 Accreditation in The UAE?

The cost of ISO 20000-1 accreditation in the UAE varies depending on factors such as the size of the organization, the scope of certification, and the certification body chosen.

Q3: How Frequently Is ISO 20000-1 Recertification Required in UAE?

ISO 20000-1 Certification in the UAE requires recertification every three years, subject to surveillance audits conducted annually to ensure compliance with the standard’s requirements.

Q4: Is It possible for Smaller Companies in UAE to Obtain ISO 20000-1 Documentation?

Yes, smaller companies in the UAE can obtain ISO 20000-1 accreditation as the standard applies to organizations of all sizes and types.

Q5: Is ISO 20000-1 Documentation Mandatory for Organizations in UAE?

While ISO 20000-1 accreditation is not a prerequisite for companies in the UAE, it is highly recommended for organizations that wish to improve their IT service management procedures and highlight their commitment to delivering excellent services to their prospects.


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