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Key performance indicators are the way facility management and maintenance management experts measure that they are so near to accomplishing their business objectives. Each industry utilizes various arrangements of KPIs to follow performance and progress, and facility management is the same.

Key performance indicators are frequently mistaken for measurements, yet the two are a piece unique. FM measurements are single marks of information considering no goal, while KPIs are estimations that show how well a facility is meeting its targets. In that capacity, a KPI could attract multiple metrics to make one durable measurement.

Significance of KPIs in ISO 41001 Facility Management Certification

KPIs maintain FM by giving substantial information to show precisely the way in which a facility is performing. That data prompts significant conversations and illuminates maintenance planning. After using it for some time, KPIs assist associations with setting targets and meeting them with clear, data-driven planning.

Why Should I Track FM Using KPIs?

As a facility manager, you have objectives and targets you’re expected to meet as an aspect of your responsibilities. KPIs let you know that you are so near arriving at those objectives and where you want to get to the next level. They additionally show you how well your building is performing. In the event that your performance doesn’t coordinate with the bigger business objectives, then your KPIs can show where the gaps are.

For instance, if your responsive maintenance rate is uncommonly high, you might have to reevaluate your maintenance procedure by putting resources into decent facility management programming planning. Maintenance KPIs give you the bits of knowledge you want to set clear, attainable objectives for your maintenance team.

KPIs Versus Facility Management Metrics:

#1: Planned maintenance versus reactive maintenance ratio

Planned maintenance is the work you consistently plan for requests to keep resources from working inadequately or separating. Conversely, receptive upkeep is the work you perform later because of a resource breakdown.

In a very organized and executed resource maintenance program, you ought to have basic more arranged maintenance errands than responsive ones.

If this proportion starts to even out with a pattern toward receptive maintenance, you probably have fundamental careful points that should be recognized and settled.

#2: Work request competition time

Work request goal time is a valuable KPI for following the proficiency and viability of your internal processes. It is likewise a decent sign of the sufficiency of your maintenance resources and methodology.

As a Facility Management System in UAE, resources that are inaccessible for stretched-out periods can prompt security issues and loss of income. Likewise proof of skills might be missing in your team.

An expansion in the time it takes to determine maintenance work orders normally results from:

        • Endorsement bottlenecks
        • Unfortunate stock control or oversight
        • Expanding delivery times for products
        • An overpowered or undertrained maintenance labor force

#3: Preventive maintenance compliance

A well-working preventive maintenance program requires something beyond a positive proportion of intended to-receptive maintenance. Preventive upkeep assignments ought to be finished at the right recurrence and by the booked date.

A low timetable compliance rate is oftentimes brought about by the upkeep group’s insufficient admittance to:

        • Resources
        • Tooling
        • Parts
        • Compelling maintenance preparing
        • Other vital assets

Routinely missing preventive maintenance errands will, sometimes, lead to an expanded number of surprising breakdowns, bringing about higher working and capital expenses.

#4: Gear margin time

Organizations don’t buy resources to let them sit inactive. Rather, assuming a resource becomes inaccessible, it should get back to maintenance rapidly or risk:

        • Client disappointment
        • Lost income
        • Safety incidents

Estimating the time between somebody detailing an incident and its amendment gives knowledge into the viability of your work request process. A rising pattern in unplanned margin time ought to be examined quickly.

#5: Spare parts turnover rate

Holding a high volume of spare parts on your shelves for expanded periods ties up capital and is horribly wasteful. It likewise opens you to save oldness, robbery, or weakening risks.

The option doesn’t sound especially engaging by the same token. In the event that you’re not holding an adequate number of spares, you will undoubtedly overspend on crisis buys, while retaining extreme resource-free time.

The spare parts turnover rate is a proportion of how rapidly you use and recharge your extras. It’s determined by dividing the cost of products sold by your average inventory value.

#6: Total FM costs

Figuring out the all-out month to monthly/quarterly/yearly expense of keeping your building protected and functional gives two potential open doors:

        • It permits you to benchmark your activity against industry best practices
        • It assists you with distinguishing cost patterns over time

In the event that you see an unexpected change here, for one or the other better or more regrettable, it merits drilled down to grasp the reason.

Current solutions will empower profound data granularity, parting maintenance costs into various classes like:

        • Energy
        • Work
        • Parts
        • Overhead
        • Worker-for-hire costs
        • Complete maintenance costs

#7: Utility expenses per 1 m² or 1 ft²

Estimating utility expenses per square foot, square meter, or other region permits you to see the facility’s power, water, and other utility uses while estimating resource proficiency, maintenance adequacy, and client propensities.

Catching the ascent and fall of these cost cycles all through the year gives a facility chief knowledge of the strategic moves expected to further develop sustainability while saving working expenses.

For instance:

        • Expanding the preventive maintenance recurrence on channels, fans, and intensity exchangers to bring down running expenses
        • Introducing low-energy LEDs
        • Carrying out sensors to switch out lights, warming, and cooling when clients empty a room
        • Showing occupants and other structure clients responsible practices they can execute in their regular routines and work

#8: Space usage rates

KPIs tell you:

        • The scope of time individuals utilize a space contrasted with its accessibility
        • The number of people involved contrasted with its ability
        • A speedy illustration of how to work out the space use rate on an illustration of a classroom.

Knowing your space use rate and occupancy empowers vital choices about how much space is required and whether to increment or strip possessions, while further increasing activities to further develop client or employee use.

#9: Employee turnover rate

This KPI estimates worker fulfillment with their working environment. Top businesses understand that turning into a business of decision ensures a constant flow of exceptionally talented and able workers to look over.

ISO 41001 Facility Management Certification has been impacted by work deficiencies have helped how to figure out how to view this KPI exceptionally in a serious way.

Given the vital enlistment and training costs, holding workers is far less expensive than supplanting them. A high worker turnover rate likewise leaves a skill vacuum and brings down morale, truly influencing business or facility tasks.

        • You ought to take a look at both your month-to-month and yearly turnover rates.
        • Month-to-month turnover rate recipe
        • Yearly worker turnover rate recipe.

Inside the KPI, it’s very critical to recognize those leaving deliberately and the people who leave through retirement, redundancy, or termination.

#10: Consumer loyalty rates

Most clients need proficient and consistent assistance. Whatever forestalls great assistance causes erosion, lessening fulfillment and trust over time.

Doing regular reviews and perusing online audits is one approach to checking client fulfillment. Alternate ways incorporate investigating information that affects a client’s recurrence of use, speed of client dealing with, simplicity of route, and security.

Estimating client loyalty rates will assist you with keeping your facility perfect, inviting, proficient, and simple to utilize. This will emphatically impact the user’s perspective, commitment, and spending.


All in all, KPIs are irreplaceable devices for successful facility management under ISO 41001 Certification. They empower associations to follow execution, distinguish shortcomings, and drive sustainable upgrades, eventually prompting improved operational effectiveness, cost savings funds, and expanded partner fulfillment.

By utilizing KPIs, facility managers can guarantee that their practices are lined up with best practices and add to the drawn-out progress of the organization.

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