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ISO 9001 HR and Management


Establishment & Maintenance of An Effective Workforce with ISO 9001 HR and Management.

ISO 9001 is an internationally accepted system for quality control (QMS). It is a framework that provides guidelines for companies to adopt and maintain quality management procedures. ISO 9001 HR Standards demonstrates that an organization has implemented solid quality management procedures that are committed to providing high-quality services or products.

ISO 9001 HR and Management in Brief:

Although ISO 9001 itself does not specifically address management or HR (Human Resources) and management, however, it has implications for the areas of an organization. ISO 9001 HR and Management procedures are crucial elements of a Quality Management System.

Importance of HR and Management:

    Human Resource (HR) as well as management have an important role in the work of organizations. 

    Here are a few of the main reasons that HR and management are essential:

    • Workforce Planning and Talent Acquisition: The job involves strategic workforce planning, and identifying the talents and skills required to accomplish organizational goals.
    • Motivation and retention of employees: Work to create a healthy workplace atmosphere.
    • Training and Development: The department is responsible for identifying the training needs of employees and needs for development.
    • Performance Management: Manage the performance management system, which includes the setting of performance goals.
    • Conflict Resolution Team: Serve as mediators in resolving disputes and addressing grievances of employees.
    • Conformity to Laws and Regulations: Responsible to ensure compliance with labor laws, regulations as well as industry standard.
    • Strategic Organizational Development: Help to ensure long-term organizational achievement.

    HR and management in UAE, Oman, Saudi Arabia, Kuwait, Qatar, Lebanon, Jordan, and Iraq are vital in establishing and maintaining an effective workforce. Further, it encourages employee retention and engagement improving productivity and performance and resolving conflicts, as well as making sure compliance is maintained, and driving strategic organizational growth. Effective management is crucial to help organizations achieve their objectives and keep an edge in the fast-paced business environment.

    ISO 9001 2015 Audit Checklist for HR Department:

    While a comprehensive checklist of audits for HR departments in UAE, Oman, Saudi Arabia, Kuwait, Qatar, Lebanon, Jordan, and Iraq could differ based on the company’s size or industry and the particular needs. Here are some common areas to consider as part of an ISO 9001 HR and Management audit checklist:

    HR Policies and Procedures:

      • Examine and evaluate the effectiveness and conformance of the HR policy and procedure.
      • Make sure that the policies are clearly documented and up-to-date and readily accessible to employees.
      • Make sure that policies are in compliance to the laws governing labor and regulations.
      • Make sure that the policy is consistent in implementation throughout the company.

    Recruitment and Selection:

      • Review the selection and recruitment procedures to ensure fairness and efficiency.
      • Examine job descriptions to ensure clarity and accuracy.
      • Verify that references and background checks are carried out as per the requirements.
      • Evaluate the efficacy of the applicant tracking systems as well as the documentation of recruitment processes.

    Onboarding and Orientation:

      • Examine the efficacy of onboarding procedures for new employees.
      • Examine orientation programs to make sure they include the information required and assistance.
      • Review the provisions of employee guidelines, handbooks, and other required documents during the process of onboarding.

    Employee Records and Documentation:

      • Examine employee records to verify the accuracy and completeness of the information, as well as conformity with the legal regulations.
      • Examine the security and confidentiality of the employee’s records.
      • Verify that you are maintaining the required documents like the employment contract, performance evaluations and disciplinary records.

    Training and Development:

      • Assess the efficiency of training programmes and programs.
      • Determine the requirements for training and the execution of development programs.
      • Review training logs and documents of training sessions.

    Performance Management:

      • Evaluate the efficiency of processes for managing performance.
      • Examine performance appraisal systems and documents to ensure consistency and fairness.
      • Assess goal setting and alignment with goals of the organization.
      • Check the quality of feedback or performance enhancement plans when required.

    Compensation and Benefits:

      • Review the structure of compensation for your organization for fairness and conformity.
      • Review the administration of employee benefit programs.
      • Check for compliance with any applicable laws, regulations, and reporting obligations.

    Compliance and Legal Requirements:

      • Check compliance with labor law or regulations and report obligations.
      • Examine HR practices to ensure compliance to the anti-discrimination and harassment policy.
      • Review the policies regarding leave management, which include FMLA and sick leave and vacation.
      • Be sure to ensure the compliance of laws on privacy and data protection.

    HR Metrics and Reporting:

      • Examine the reporting and tracking of HR metrics such as turnover rates, time-to-fill and training hours per employee.
      • Evaluate the efficiency of HR reporting, providing insights for making decisions.
      • Examine the validity and reliability of HR related reports.

    How Does ISO 9001 Relates to HR and Management?

    Here are a few ways ISO 9001 relates to HR and management:

    1. Training and Competence: ISO 9001 emphasizes the importance of having a competent staff.
    2. Documented Procedures: ISO 9001 requires organizations to document their procedures and processes.
    3. Continuous Improvement: ISO 9001 Human Resources promotes a culture of continuous improvement.
    4. Communication: Effective communication is essential in the implementation of ISO 9001 requirements.
    5. Importance of leadership and commitment: ISO 9001 places an emphasis on the importance of commitment to quality by leaders.

    ISO 9001 Certification does not specifically concentrate on management or HR, although it includes HR and management techniques as integral components of a Quality Management System. Conformity in accordance with ISO 9001 HR and Management requires organizations to develop competent staff as well as documenting processes, support continuous improvement, maintain effective communication, and show the leadership in ensuring high-quality.

    Check on with Ascent EMIRATES and team to know more on ISO Certification in Dubai.


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